IP Mobile offers 911 Dialing to all our customers . When you dial 911, your call is routed from the IP Mobile network to the Public Safety Answering Point (PSAP) for your area. There are several important differences between our Emergency Services dialing and traditional 911 Dialing that you need to know:

• IP Mobile 911 Dialing must be activated
• You must tell us where you are
• IP Mobile 911 Dialing connects you with general emergency services

911 Dialing Must Be Activated

911 Dialing is Not Automatically setup for use. You may decline 911 Dialing if you wish, but we STRONGLY urge you to activate 911 Dialing. Even if you don't plan to make 911 calls from your IP Mobile line, there may be others who do. You can't plan in advance for all situations. For example, a residential line could be used by baby sitters, young children, in-laws, and others who may need to make 911 calls. If you decline 911 from IP Mobile, no one will be able to call 911 from your IP Mobile line. Don't compromise your safety. Register today.

You Must Tell Us Where You Are

Remember that unlike traditional phone lines, IP Mobile service is portable to any location with broadband Internet access. For example, you can have a New York number and receive calls in New York. You can also take your equipment with you on a trip but, when you travel, 911 Dialing will automatically route your call to the local emergency personnel location for the address on file, not your temporary location.

When you sign up for IP Mobile 911 Dialing service, you fill out a short form that tells us your actual physical address. When you dial 911, the call is routed to the local emergency personnel location designated for the address you register.

When you move or travel, you MUST provide your new location. You can easily update your new location by contacting us with your information. Be aware that it can take several days before your new settings take effect.

Since IP Mobile service is so portable, your 911 call could be from anywhere. We need you to verify the physical location of your phone in order to activate the 911 Dialing feature from the phone you are using.

IP Mobile 911 Dialing Connects You With General Emergency Services

Your call will go to a general access line at the Public Safety Answering Point (PSAP). This is different from the 911 Emergency Response Center where traditional 911 calls go.

This means your call goes to a different phone number than standard 911 calls. You will need to state the nature of your emergency promptly and clearly, including your location and telephone number, as Public Safety Answering Point (PSAP) personnel will NOT have this information on hand.

Service Outages Can Prevent 911

911 and IP Mobile Service DO NOT function during an electrical power or broadband provider outage.

Important Note

Please refer to the 911 Dialing section in our Terms of Service for important information on potential limitations of this 911 feature, including the differences between our 911 Dialing feature and traditional 911 Dialing.