What is IP Mobile?
What is Internet Phone or VOIP?
What is broadband?
What do I need to get service with IP Mobile?
Is IP Mobile service available in my area?
Do I have to get a phone number in my area code?
Is Internet service included?
Will IP Mobile save me money?
Will my dial-up connection work with IP Mobile?
How do I sign up for IP Mobile?
Do I have to move my current phone number to IP Mobile?
Do I have to cancel my local phone service to use IP Mobile?
Why would I never have to change my phone number again?
When calling other parties, do they also need IP Mobile or another VoIP service?
What is the minimum subscription term period?
Can I call other numbers that don't subscribe to IP Mobile and would these calls be free on your unlimited plan?
What happens to IP Mobile if I move?
If I sign up with IP Mobile, will I still have the same features as my current telephone service?
Will my phone number be listed in the phone book?
Can I place calls to 800 numbers through IP Mobile?
Should I be receiving e-mail from IP Mobile?
How does the sound quality compare to my current phone?
Can I keep my current phone number if I sign up for IP Mobile?
What are the common things that lead to poor audio quality?
Hardware Solution
What is the Hardware Solution?
How long will it take to receive my IP Mobile telephone adapter?
What connections will IP Mobile work with?
Can I use my current phone with IP Mobile?
Do I have to configure the adapter?
What if I need to configure the adapter with a static IP?
Do I need a computer to use the IP Mobile Hardware Solution?
Can I use my computer and talk on the phone at the same time?
Can I use IP Mobile when I travel?
How can I travel with my IP Mobile service?
Can I receive calls with IP Mobile?
How do I receive phone calls with my IP Mobile service?
Software Solution
What is the Software Solution?
What connections will IP Mobile work with?
Can I use my current phone with IP Mobile?
Do I have to configure the software?
Do I need a computer to use the IP Mobile Software Solution?
Can I use my computer and talk on the phone at the same time?
Can I use IP Mobile when I travel?
How can I travel with my IP Mobile service?
Can I receive calls with IP Mobile?
How do I receive phone calls with my IP Mobile service?
What is IP Mobile?
IP Mobile is a local and long distance phone service that uses high-speed
Internet access (broadband) combined with voice technology to provide
quality, reliable and cost-effective calling solutions. The technology
is also known as Voice over IP. Plus, IP Mobile
includes many calling features most people
have to pay extra to receive with their current local service provider.
What is Internet Phone or VOIP?
VoIP stands for "Voice over IP" or "Voice over Internet
Protocol." It is a new way of making and receiving phone calls
through your high speed Internet connection (broadband). VOIP offers
consumers the benefit of calling – locally and long distance – for
less money, with high quality and reliable connections and more
features than many traditional phone service offerings.
What is broadband?
Broadband is high-speed Internet access through a cable or DSL modem.
It gives you an always on, faster connection than traditional dial
up Internet access. Now, with IP Mobile, broadband makes it possible
to make and receive phone calls using Voice over IP through your high-speed Internet connection.
How do I sign up for IP Mobile?
You can sign up online at www.myipmobile.com. Choose the plan that meets
your needs and follow our easy online order process.
How long will it take to receive my IP Mobile telephone adapter?
Most customers will receive their IP Mobile start-up kit in 3-5 days. For some customers it may take up to 7 days to receive the shipment.
What do I need to get service with IP Mobile?
In order to use IP Mobile's Voice over IP service, you will need the following:
- A broadband high-speed Internet service such as: DSL or Cable.
- A credit card with US billing and shipping address.
- An IP Mobile account.
- The Free IP Mobile Software or a Telephone Adapter that is ordered when you sign up.
What connections will IP Mobile work with?
IP Mobile is compatible with high-speed Internet services such as DSL
or Cable. Satellite Internet connections are not recommended for IP Mobile's Voice over IP Service as there may be some speed issues that are inherent to satellite connections or line of sight issues that could affect audio quality when making calls with IP Mobile. IP Mobile's Voice over IP Service requires 90 kbps of consistent upload/download speed to make and receive phone calls.
Will my dial-up connection work with IP Mobile?
No. IP Mobile uses broadband or high-speed Internet connections only.
Can I use my current phone with IP Mobile?
Yes. IP Mobile works with most phones designed for residential use,
as long as they're connected to an IP Mobile phone adaptor.
Do I need a computer to use the IP Mobile Hardware Solution?
No. The pre-configured IP Mobile phone adaptor that we provide you will connect directly to your broadband router or modem.
Can I use my computer and talk on the phone at the same
time?
Yes. IP Mobile works independently of your computer, so you can make
and receive calls while surfing the web or checking emails. Latency issues may arrise when attempting large file transfers or when streaming audio or video. It is recommended that you keep the internet surfing to a minimum when you are on a call.
How does the sound quality compare to my current phone?
You'll find the quality is at least as good as a cell phone, usually
better! Because signals are transmitted and received digitally over
the Internet, the quality of Voice over IP may very well exceed what you're currently
getting.
Is IP Mobile service available in my area?
IP Mobile service is available anywhere in the US, regardless of where
you live and your current telephone number. IP Mobile customers are
not limited by area code as to the availability.
Do I have to get a phone number in my area code?
No. You may get a phone number in any city in any country currently
made available to you on our website.
Is Internet service included?
No, IP Mobile calling plans do not provide Internet access. IP Mobile is compatible with most High-Speed Internet Service Providers.
Will IP Mobile save me money?
Yes. Individuals and corporations with moderate to large long distance
or international call usage can enjoy significant savings, depending
on call volume – up to 80% off traditional phone service.
Can I keep my current phone number if I sign up for IP Mobile?
Yes. In most cases, we
can move your existing phone number to our service. (Available
in the U.S. only). Keeping your phone number may not be possible in some areas.
Do I have to move my current phone number to IP Mobile?
No. Moving your number to IP Mobile is optional.
Do I have to cancel my local phone service to use IP Mobile?
No. IP Mobile uses your Internet connection to place Voice over IP calls and has no
impact on your local phone service. Even if you use a phone line
for your DSL broadband connection, IP Mobile works independently of
your local phone service.
Why would I never have to change my phone number again?
The phone number that IP Mobile provides you with your IP Mobile Voice over
IP service is yours as long as you are a IP Mobile customer. This number
is portable, so if you move or travel your phone number remains the same.
When calling other parties, do they also need IP Mobile or
another Voice Over IP service (VoIP)?
No. IP Mobile is a transparent technology, allowing you to use your
phone just like you always have.
Can I use IP Mobile when I travel?
Yes. You can use IP Mobile anywhere there's a high-speed Internet connection.
Just be sure to bring your IP Mobile phone adaptor with you and you can
make Voice over IP calls with IP Mobile. Note: Some
office or public network environments may not be compatible with the IP Mobile
adaptor due to high security measures.
How can I travel with my IP Mobile service?
IP Mobile easily travels with you. Simply pack your IP Mobile phone adaptor
and power cord. Connect it to any analog phone and high-speed Internet
connection to make and receive IP Mobile Voice over IP phone calls while you travel.
Can I receive calls with IP Mobile?
Yes. IP Mobile is a transparent technology, which means it works just
like your existing phone.
How do I receive phone calls with my IP Mobile service?
To reach you, the calling party will simply dial your phone number
and if your service is plugged in, your phone rings, you pick it
up and start talking. If your adaptor is unplugged or out of service
for any reason the caller will go to voicemail.
What is the minimum subscription term period?
There is none. You can sign up for any period of time. If you choose to cancel your IP Mobile Voice over IP service you will be charged a cancellation fee of 1 months service.
Can I call other numbers that don't subscribe to IP Mobile and
would these calls be free on your unlimited plan?
Yes. You can make calls to any number in the world with IP Mobile. If your plan doesn't cover the destination you're calling you will be charged per minute rates. See our Rate Chart for those locations and fees.
What happens to IP Mobile if I move?
You can take your IP Mobile account with you anywhere and keep the same
phone number. If you’d like a different area code at your new location,
you're free to select from a variety of area codes throughout the
country. Changing numbers may incur an additional fee.
If I sign up with IP Mobile, will I still have the same features
as my current telephone service?
Although IP Mobile uses a different technology than your current phone
service (Voice over IP), in most cases it offers the same features -- and even more.
Features include Caller ID, Voicemail, Call Forwarding, and many more.
Will my phone number be listed in the phone book?
No. Your phone number will not be listed in the phone book or Directory
Assistance.
Can I place calls to 800 numbers through IP Mobile?
Absolutely. You may call any phone number anywhere in the world.
Should I be receiving e-mail from IP Mobile?
The IP Mobile team will send you e-mails with your order status and
other important account information. If you did not receive an e-mail
when you signed up, it may have been treated as spam. Be sure to
configure your spam filter to accept e-mail from the myipmobile.com domain.
Do I have to configure the adapter?
No. The adapter arrives to you pre-configured with no setup needed. It uses DHCP which you can change if needed.
What if I need to configure the adapter with a static IP?
The IP Mobile adapter can be configured with a static IP if needed. Instructions are included in the shipment.
What is the Hardware Solution?
The Hardware Solution requires a phone adapter which connects your regular telephone to the internet. Your telephone will funtion exactly as it always has. For residential customers who have multiple phones in their home, it is possible to wire the adapter into their main telephone box to connect all the phones together throughout the home's existing telephone wiring. For business users who require multiple lines or multiple numbers, we have easy solutions for that too.
What is the Software Solution?
The Software Solution does not need an additional phone adapter. It uses a PC or Laptop's highspeed broadband connection as it's connection to the internet. The IP Mobile Software acts as the phone adapter and telephone keypad, and uses a headset or speakers and microphone to interface with you. With the Software Solution on a Laptop you can easily travel and use your IP Mobile service wherever you have high speed internet connection. IP Mobile's services will work with Public and Private Wireless Hotspot connections, but may have minor latency issues due to varying speeds and providers.
What connections will IP Mobile work with?
IP Mobile is compatible with high-speed Internet services such as DSL
or Cable and even most wireless services. Satellite Internet connections are not recommended for IP Mobile's Voice over IP Service as there may be some speed issues that are inherent to satellite connections or line of sight issues that could affect audio quality when making calls with IP Mobile. IP Mobile's Voice over IP Service requires 90 kbps of consistent upload/download speed to make and receive phone calls.
Can I use my current phone with IP Mobile?
The Software Solution uses your PC or Laptop as the telephone. Your existing telephone will no longer be needed.
Do I have to configure the software?
The IP Mobile Software is pre-configured and is available as a Free download in our Downloads section.
Do I need a computer to use the IP Mobile Software Solution?
Yes. The Free pre-configured IP Mobile software must be loaded onto a computer in order to function.
Can I use my computer and talk on the phone at the same time?
Yes, you can make and receive calls while surfing the web or checking emails. Latency issues may arrise when attempting large file transfers or when streaming audio or video. It is recommended that you keep the internet surfing to a minimum when you are on a call.
Can I use IP Mobile when I travel?
Yes. You can use IP Mobile anywhere there's a high-speed Internet connection.
Just be sure to bring your Laptop with your IP Mobile software along with you and you can
make Voice over IP calls with IP Mobile. Note: Some
office or public network environments may not be compatible with the IP Mobile
adaptor due to high security measures.
How can I travel with my IP Mobile service?
IP Mobile easily travels with you. If the IP Mobile software is loaded on to your Laptop, simply bring it along. Connect it to any high-speed Internet connection to make and receive IP Mobile Voice over IP phone calls while you travel. IP Mobile's services will work at most Public Wireless Hotspots, but you may experience quality issues due to the varying speeds and services of different wireless providers.
Can I receive calls with IP Mobile?
Yes. As long as you are connected to the internet and your IP Mobile software is running and logged in to the service, your Laptop or PC will be able to recieve calls.
How do I receive phone calls with my IP Mobile service?
If your Laptop or PC is connected to the internet and your IP Mobile software is running and logged in to the service, your Laptop or PC will be able to recieve calls. To reach you, the calling party will simply dial your phone number, your phone rings through your speaker or headset, you pick it
up and start talking. If your internet connection is unplugged or out of service
for any reason, or if your software is not running and connected, the caller will go to voicemail.
What are the common things that lead to poor audio quality?
The amount of bandwidth that's dedicated to the VOIP service during a call needs to be as high as possible. If you are surfing the web, or downloading music, or doing anything else that requires the internet during your call, you may experience some audio quality issues. The most common are:
- Your high-speed Internet service is not quite what they advertised.
- If you're sharing your internet with another computer, that machine may be using the internet.
- You may have some Spyware or Adware running in the background that you need to get rid of. See our download section for suggestions.
- The problem may not be you. If you're calling a cell phone, the poor quality may be on their side.
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